Customer Experience Survey

Name

First Name

Last Name

When you send a care package, what is important to you?

Check all that apply.

Ordering is easy and quick to do

The quality of the items

The beauty of the items

The usefulness of the items

My message is handwritten

Timeliness of delivery

My care package recipient lets me know they received it

How many care package designs do you prefer?

Select one.

I want a handful of designs to choose from (3-5 designs)

I want many options to choose from (5-10)

Give me a lot of choices! (10+)

How often do you want to see new care package designs?

We currently have 3 designs (Rest, Calm, Refresh) at two price points ($58 and $98). Additionally, our Custom option is always available (price range $30-$300) Select one answer.

Re-design ALL of your care packages 1-3 times per year

Continue to add new designs one at a time to your current ones (i.e. add "Balance" or "Restore")

I'd like to see something else, I'll describe below:

I would recommend Beyond Words Co. to my family and friends.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

[If employed] I would want my workplace to use Beyond Words Co. care packages for events like welcoming new hires, parental leave, medical leaves, bereavement leaves, and appreciation/encouragement.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree